Refund and Return Policy
At MentorBooks.in, we strive to ensure your satisfaction with every purchase. However, we understand that there may be circumstances where you need to return a product. Please read our refund and return policy carefully to ensure a smooth experience.
- Returns
1.1 Eligibility
- You may return a product within 7 days of receiving it.
- The product must be unused, undamaged, and in its original packaging.
- Books with opened seals or digital products with activated licenses are not eligible for return unless they are defective or damaged.
1.2 Process
- To initiate a return, please contact our customer service team at mentorbooks10@gmail.com or call us on 9558351112 with your order details.
- Our team will guide you through the return process and provide you with a return authorization code (RAC).
- Securely package the product with all its accessories and include the RAC inside the package.
- Ship the product to our return address provided by our customer service team.
1.3 Refund
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5 business days for the refund to reflect in your account.
- Exchanges
We currently do not offer exchanges for products purchased at MentorBooks.in. 3. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund as per your preference.
- Non-Returnable Items
Certain items are not eligible for return, including:
- E-books or digital downloads once the download link has been accessed.
- Products that have been personalized or customized.
- Products purchased during clearance or sale events.
- Gift Cards
- Stationary items
- Cancellations
Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled. Please contact us at the earliest if you wish to cancel your order.
- Contact Us
If you have any questions or concerns regarding our refund and return policy, please feel free to contact us at mentorbooks10@gmail.com
or call us on 9558351112
Note: MentorBooks.in reserves the right to amend this policy at any time without prior notice. Any changes to the policy will be updated on our website.